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| Careers |
| Technical Assistance Engineer, Level-I or Level-II
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| Education |
| Graduate or Post graduate in Computer Science or Electronics |
| Experience |
- 5-7 yrs of telecom network installation, test or customer service
- Network maintenance and diagnostics
- Experience in writing procedures or user documentation
- Experience in writing test plans
- Experience in manual and automated testing
- Experience in Telecom/data network verification
- Experience in performance testing
- Experience in using SONET/SDH test equipment
- Experience with Ethernet and data equipment
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| Skills |
- SONET/SDH
- Gigabit and 10/100 Ethernet Knowledge
- CLI/TL1/GUI interfaces
- TCP/IP and Networking
- Routing Protocols like OSPF/IS-IS/ES-IS
- BLSR/UPSR/APS Network Topologies
- Very strong verbal and written communications
- Strong organizer and time management skills
- Positive, motivated, and team-oriented disposition
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| Optional |
- Network design and planning
- Previous telecom customer service experience
- Sales or marketing background or aptitude
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| Responsibilities |
- Customer network monitoring
- Customer software upgrades
- Customer assistance via phone, email, and remote network maintenance
- Seamless hand-off of customer cases to Turin Sustaining Engineering
- Responsible for pro-active recommendations and actions that enhance Turin’s customer satisfaction and customer retention
- Developing Methods of Procedure for software and systems upgrade
- Formal event reports to customers and management
- Assist in maintaining internal and customer websites
- Develop technical and product bulletins and service collateral
- Work extended on-call duty shifts to include 24/7 and weekends
- Occasional assignment to customer demonstration and field assignments and consequent travel in-country and abroad
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